Politique d’expédition

Thank you for shopping with Yvae & CO. This Shipping Policy explains our processing times, estimated delivery times, shipping costs and what to do if you experience an issue with your delivery.

ORDER PROCESSING

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from delivery time.

After your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available. During periods of high order volume, processing may take slightly longer.

ESTIMATED DELIVERY TIMES

Estimated delivery times after processing are:

Canada: approximately 7–12 days

United States: approximately 7–14 days

Other international destinations: delivery times vary by location and are displayed at checkout when available.

Delivery times are estimates and are not guaranteed. Carrier delays, customs processing, weather, holidays, incorrect address information and circumstances outside the control of Yvae & CO may affect delivery.

SHIPPING COSTS

Free standard shipping is available on qualifying orders totaling $50 CAD or more, or the converted equivalent displayed at checkout.

For orders below the qualifying amount, available shipping methods and charges are calculated and displayed at checkout before payment is completed.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, brokerage charges or handling fees imposed by the destination country.

These charges are determined by local authorities, are not controlled by Yvae & CO and are not included in the product or shipping price unless otherwise stated at checkout. Customers are responsible for paying any applicable import charges.

ADDRESS ACCURACY AND CHANGES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us immediately at yvaeandco@gmail.com. We cannot guarantee that an address can be changed after an order has begun processing or has shipped.

Yvae & CO is not responsible for delivery problems caused by an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.

TRACKING

Tracking information may require several business days to update after your order ships.

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check the delivery area, mailbox and any safe locations around your property.
  2. Ask household members, neighbours or building management whether they accepted the package.
  3. Contact the shipping carrier for additional delivery information.
  4. Contact us at yvaeandco@gmail.com if you still require assistance.

DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS

If your order arrives damaged, defective, incorrect or incomplete, contact us at yvaeandco@gmail.com with your order number and clear photographs of:

• The product received
• The packaging
• The shipping label
• The damage or issue

After reviewing the information, we will assist with an eligible replacement or refund at no additional cost.

DELIVERY DELAYS

Yvae & CO is not responsible for delays caused by shipping carriers, customs authorities, severe weather, holidays, transportation disruptions or other circumstances outside our reasonable control.

If your order appears significantly delayed, contact us and we will help review the available tracking information.

CONTACT US

For questions concerning shipping or delivery, contact:

Yvae & CO
Email: yvaeandco@gmail.com

We aim to respond to customer inquiries within 24-48 hours.